Serving Bergen County, NJ
    (201) 373-2992
    Resources

    Helpful guidance for families and caregivers

    Answers to common questions and practical resources as you navigate care at home.

    Guides

    Written for families making this decision for the first time. Each one includes an interactive tool and a printable PDF you can share.

    Frequently asked questions

    What is non-medical home care?+

    Non-medical home care includes companionship, personal care (bathing, dressing, grooming), homemaking, meal preparation, respite, and live-in support. Our caregivers provide medication reminders only — never medical treatment or medication administration.

    Are your caregivers supervised?+

    Yes. Our operating standard is that every plan of care is developed and overseen by a licensed Registered Nurse, and that caregivers work under RN supervision with scheduled, documented supervisory visits. Caregivers never provide medical treatment or administer medication.

    Are caregivers employees or contractors?+

    All Hearthline caregivers are W-2 employees — never 1099 contractors. They are background-checked, trained, insured, and accountable to our agency.

    What areas do you serve?+

    Hearthline serves families throughout Bergen County, New Jersey — including Teaneck, Hackensack, Fort Lee, Paramus, Ridgewood and Saddle Brook. Just outside the county? Call (201) 373-2992 and we will tell you honestly whether we can serve you.

    Do you take insurance?+

    Most families pay privately, which is the simplest way to start. If your loved one has long-term care insurance, we will provide the invoices and care documentation your insurer requires. Eligible veterans and surviving spouses may be able to use VA Aid and Attendance — ask us and we will help you check. Medicare does not pay for non-medical home care. Hearthline does not accept Medicaid / NJ FamilyCare at this time. Call (201) 373-2992 and we will talk it through honestly.

    When can I hire Hearthline for a loved one?+

    Now. Hearthline is a registered New Jersey Health Care Service Firm and is accepting clients. Start with a free in-home assessment by our registered nurse — call (201) 373-2992 or use our Request Care form; there is no obligation. Your nurse assesses your loved one's needs and develops a plan of care, and care begins once the right caregiver has been matched to your family.

    Is Hearthline hiring caregivers?+

    Yes. We are now accepting applications from certified home health aides (CHHAs) and companions. Apply through our Careers page. Every caregiver completes a criminal background check, certification verification, references, a competency check and orientation before their first assignment.

    Still have questions?

    We're happy to help. Reach out and we'll respond promptly.

    Contact Us
    Free in-home assessment by our registered nurse.

    Call us any time at (201) 373-2992 — there is no obligation.

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