Privacy Policy

Hearthline Home Care LLC ("Hearthline", "we", "us") is a registered New Jersey Health Care Service Firm based at Park 80 West, Suite 200, Saddle Brook, NJ 07663. This policy explains how we handle information you share with us through hearthlinecare.com, our online forms, and our caregiver application portal.

When you contact us, request care, refer a patient, or apply for a job, we collect the information you choose to provide — for example your name, phone number, email address, town, details about the care your family is looking for, or your work history, certifications and availability.

Please do not send detailed medical records through the website. Our registered nurse gathers the health information needed to plan care during the in-home assessment, and it is then protected under our Notice of Privacy Practices, which every client receives before services begin.

Our contact, care-request and referral forms are provided through Google Forms, and responses are stored in Hearthline's Google Workspace account. Google processes that information on our behalf under its own privacy terms.

Caregiver and nurse applications are completed in our secure application portal at portal.hearthlinecare.com, where applicants create an account so their progress can be saved. Application information is used only to evaluate employment and to meet New Jersey hiring requirements, such as certification verification and criminal background checks.

We use the information you share to respond to you, arrange a free in-home assessment, plan and coordinate care, evaluate job applications, keep the records New Jersey requires us to keep, and improve our website. We do not sell or rent your personal information, and we do not share it with advertisers.

We share information only with people who need it to help us serve you — for example our staff, our registered nurses, the background-check provider an applicant has authorised, or service providers such as Google that host our forms — or when the law requires it.

Our website does not use advertising cookies. Like most websites, our hosting provider may keep basic technical logs (such as browser type and pages visited) to keep the site secure and working. Embedded Google Forms may set cookies of their own.

We keep inquiries and applications only as long as needed for the purpose they were shared, and personnel and client records for the periods New Jersey regulations require.

You can ask us what information we hold about you, ask us to correct it, or ask us to delete information we are not required by law to keep. Contact us using the details below.

Our website is intended for adults. We do not knowingly collect information online from children under 13.

Questions about this policy or your information: email info@hearthlinecare.com, call (201) 373-2992, or write to Hearthline Home Care LLC, Park 80 West, Suite 200, Saddle Brook, NJ 07663.

We may update this policy from time to time; the effective date above shows when it last changed.